REFUND POLICY
1. Refund Policy for Digital Products and Online Services
We appreciate your business and aim to provide a satisfactory experience with our digital products and online services. As these are non-tangible irrevocable goods, we generally do not offer refunds once the digital product or service has been delivered. However, we understand that unique circumstances may arise, and we will consider refund requests on a case-by-case basis.
2. Eligibility for Refund
Product/Service Defects: If the digital product or online service is defective or not as described, you may be eligible for a refund. Please contact our customer support team at bengreat@fr39solo.com within 30 days of purchase, providing details and, if applicable, supporting evidence.
Unauthorized Purchases: If you believe your account has been subject to unauthorized activity, please contact us immediately to review the situation and, if necessary, arrange for a refund.
3. Refund Process
To request a refund, please contact our customer support team at bengreat@fr39solo.com. We will review your request and notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will be automatically applied to your original method of payment within7-14 business days.
4. Non-Refundable Items
Certain digital products or online services may be exempt from refunds. These may include, but are not limited to, personalized or customized digital products.
5. Cancelation of Subscription Services
If you are subscribed to a recurring billing service, you may cancel future charges at any time. Cancelation will be effective immediately, and you will not be billed for any future billing cycles.
6. Contact Information
If you have any questions about our return policy for digital products and online services, please contact us at bengreat@fr39solo.com